As the mortgage industry enters a new era of automation, the traditional loan origination system faces extinction. The next generation of lending platforms won’t rely on screens and workflows; they’ll think, decide, and act autonomously.
Consumers increasingly trust AI to guide major life decisions, so the traditional mortgage point-of-sale (POS) is losing relevance. The next mortgage application will not begin on a website but in a conversation.
There's a moment in every poker game when someone pushes all their chips to the center of the table. Last week, RBC and TD did exactly that; except instead of chips, it was billion-dollar AI commitments with their names attached.
The mortgage industry is undergoing a profound transformation driven by digital innovation. A recent study by STRATMOR Group, the 2024 Technology Insight® Study, reveals a seismic shift: 48% of lenders are now leveraging Robotic Process Automation (RPA), and 38% are utilizing Artificial Intelligence (AI). This surge in technology adoption isn't just a passing trend; it's a fundamental change aimed at streamlining operations, enhancing borrower satisfaction, and ensuring competitive advantage.