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AI & Lending

PwC Says 77% of Financial Services AI Investments Aren't Paying Off. The Workforce Plan Is Why.

The survey nobody's boardroom is going to enjoy reading

On August 3, PwC published its 2026 Financial Services Workforce AI Survey, based on responses from 1,004 director-level-and-above leaders at US financial services firms with $500 million or more in revenue. Respondents were split evenly across banking and capital markets, insurance, asset and wealth management, and private equity.

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Ramp Picked Canada First. Here's What Canadian Business Banking Should Actually Learn From It.

A well-funded US challenger picked Canada. That is a signal worth reading.

On July 28, Ramp officially launched in Canada and opened its first international office in downtown Toronto. It is a genuinely large moment. Ramp was last valued at US$44B after its US$750M raise in June, serves more than 70,000 organizations globally and processes over US$200B in annualized purchase volume. Canada is now the second country on that map.

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Brokers Cross 38%. First-Time Buyers Hit 48%. The Channel Is Being Hired for Advice, Not Rates.

The rate era is quietly ending. The advice era is quietly beginning.

On July 24, Mortgage Professionals Canada released the 2026 Consumer Research Report, fielded by Bond Brand Loyalty across close to 2,000 Canadians in seven cities between February 5 and 25. The two headline numbers: broker channel share reached 38% overall, and 48% among recent first-time buyers. Those are not incremental moves; among first-time buyers, broker use is now within a rounding error of tied with the direct-to-lender channel that Canadian banks have owned for decades.

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OSFI's Agentic AI Bulletin Is a Checklist Disguised as Guidance. Read It That Way.

The polite version of a supervisory letter

On July 13, OSFI posted a technology-risk bulletin titled Generative and Agentic Artificial Intelligence: Implications for Technology, Cyber Security, and Operational Resilience. The regulator's messaging positions it as "sound practices" grounded in the existing B-13, E-21, and B-10 guidelines, and technically, that framing is correct; no new legal duty came into force that day. Practically, the bulletin reads like the polite Canadian version of a supervisory letter: here are the questions we are going to start asking; here are the answers we would like to hear.

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The AI Consortium Just Redefined the Canadian AI Moat. Control Is the Product, Not the Model.

The moat moved. Most lenders have not noticed yet.

On July 7, Scotiabank, Sun Life and TELUS teamed up with Lightworks to launch the AI Consortium, a shared initiative to build and permanently own the enterprise AI control infrastructure that Canadian regulated institutions actually need. The flagship program is called the Agentic Control Plane; it is already running in production, processing more than 2 trillion tokens per month, and delivering regulatory-grade auditability across every model, agent, user and inference pipeline in scope.

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