As the mortgage industry enters a new era of automation, the traditional loan origination system faces extinction. The next generation of lending platforms won’t rely on screens and workflows; they’ll think, decide, and act autonomously.
Consumers increasingly trust AI to guide major life decisions, so the traditional mortgage point-of-sale (POS) is losing relevance. The next mortgage application will not begin on a website but in a conversation.
There's a moment in every poker game when someone pushes all their chips to the center of the table. Last week, RBC and TD did exactly that; except instead of chips, it was billion-dollar AI commitments with their names attached.
At Momentum 2025, one message cut through the noise: survival in lending now depends on reinvention. Not once—but always.
The most dangerous phrase in banking isn't "market crash" or "regulatory investigation"—it's "that's how we've always done it." While Canada's Big Five banks cling to their fortress mentality around crypto, a mid-sized Alberta bank just showed them what happens when you actually listen to your customers instead of your lawyers.